Free shipping on all domestic(USA) orders over $200

FAQ's

Check out this document for answers to some of our most frequently asked questions. If you cannot find what you’re looking for, please send an email to customerservice@merakilashes.com

 

In Store Pick Up:  We have one part time retail location in Redondo Beach, California. In store pick up, exchange, or purchase is BY APPOINTMENT ONLY. Any patron who arrives at the Meraki Lashes location with out a confirmed appointment will be turned away. 

To make an in store appointment please contact customerservice@merakilashes.com 

 

Refunds and Exchanges: For sanitary reasons we cannot accept any returns on product once it has left our office. If your product is defective or damaged we will be happy to replace the product for you.

Should you order too many lashes or the wrong lashes, we are not liable for returning your purchase price. We are committed to 100% quality and cleanliness, and cannot re-sell lashe

 

International Shipping: We ship to most countries worldwide. International shipping cost is calculated at checkout. If you are unable to complete shipping to your country, please email us at customerservice@merakilashes.com

Currently we only offer international shipping via DHL. Shipping cost is calculated through DHL based on the weight of your package.

 

International Duties and Fees: Meraki Lashes is not responsible for any duties, taxes, or fees associated with importing goods to countries outside the United States. The purchaser is responsible for paying all duties, taxes, and other associated fees for importing their orders. Meraki Lashes does not charge importing fees, these fees are charged to purchasers by their country.

 

Signature Confirmation: All orders of $50 or more will automatically include a non-optional signature confirmation. If you miss your delivery, please contact your local post office to arrange a new delivery or pickup from the post office.

 

Shipping Time: All packages are shipped out 1-3 days after your order is placed. Shipping time does not include transit time. Please allow a couple extra days when placing an order to ensure your package gets delivered when you need it.

 

 Contacting Us: For the quickest reply, please email us at customerservice@merakilash.com or call/text us at 310-997-7607. Messages received in Instagram and Facebook are checked every 2-3 days. If your question is urgent please email, call, or text and we will reply within 1 business day.

 

 Promoters, Ambassadors, Models: We currently are NOT taking any applications for models, brand ambassadors, or promoters. The best way to support our brand is on social media IG @ MerakiLashes and Facebook Meraki Lashes.

 

Wholesale: We currently offer a 10% discount on orders over $500. Please use code 3ARNSVGOIXMM at checkout to apply discount.

 

Distribution: At this time we are not looking to partner with any salons, lash artists, or retailers as distributors. If you want to recommend or use our product please direct future lash lovers to our website merakilashes.com

 

Sold Out Items:  If an item you are looking to purchase is out of stock online, it is totally out of stock. Please do not call or email asking for inventory if the item is out of stock online. For re-stock information, follow us on Instagram for restock alerts @MerkaiLashes

 

Class Info: For classes with Cammy, please call Blossom Beauty Lounge at 310-316-5500. If no one answers please leave a message. Meraki Lashes does not have information on class schedules or availability.

 

Pre-Made Fan: These are listed under Specialty Lashes. Pre-made fans are NOT cluster lashes. These are held together at the base with a special design and do not weigh down the natural lash.

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